How my order will be shipped?
All order will be shipped using PosLaju and J&T Express courier. We delivering our parcel to Peninsular & East Malaysia (Sabah & Sarawak). International shipping will be launched in the future, do stay tune with us!
How much is the shipping cost?
Minimal shipping cost for Peninsular Malaysia is RM8 and East Malaysia (Sabah & Sarawak) is RM15.
Has my order been shipped out yet?
Once your order has been processed and packed, we will provide you a unique tracking code for you to keep tabs on the status of your parcel at all times. This tracking code is sent to your registered email address and message. Please check your Junk Mail in case it’s there!
Paid orders made before 3pm will be shipped out on the day itself. Orders made after that will be shipped the next day.
How much and how long does delivery take?
For delivery within major cities, it usually takes one day (next day) to deliver a parcel within Peninsular Malaysia areas. Meanwhile, it takes about 2-3 days to deliver a parcel from Peninsular Malaysia to East Malaysia (Sabah & Sarawak). It might take longer if an address is categorised as out of delivery area, which may take 3-5 days for delivery. Next day delivery is for orders paid before by 4:00pm every day. Excluding Saturday and Sunday.
How can I track my order?
To track your order, please use the tracking ID sent to you in the confirmation email your items have been shipped out. As a precaution, please keep the receipt of the delivered product.
What if the item I received is faulty?
We apologize profusely for this blunder and we hope it doesn’t deter you from making future purchases. We want you to have a good experience with us so if a faulty item is sent to you, please let us know immediately.
Take a photo of your item (the part that is faulty) and include a short description along with your order ID and send to email@example.com and we will exchange your item for a new one. In the event your faulty item is out of stock, we will reimburse the amount that you have paid.
Any item is missing from my order.
Do let us know immediately via email at firstname.lastname@example.org along with your order ID and we’ll get it sorted out for you.
Which address should I ship my order to?
If you work, it would be advisable to ship to your office address because postal services like PosLaju operate between 8:30am to 8:00pm on weekdays and 8:30am to 5:00pm on Saturdays. If no one is physically able to collect your parcel on delivery after two attempts, your parcel will either be held at the nearest PosLaju office to you or sent back to us.